On 1/7/2013 4:26 PM, Rob Jarratt wrote: Because the one downside of the Cisco's is they don't speak NICE. It would >be awesome if they did. > And adding NICE is also something I was thinking of adding to the user mode router, but that is a bigger job than interoperating with Cisco I think. Regards I'd prefer NICE over cisco integration. :) -brian